Find answers to common questions about how we ship your custom t-shirts and our policy regarding returns and exchanges. We aim for clarity and transparency to make your Ricks Cool Cloth experience enjoyable.

How do you get your cool t-shirts to your customers? What should they know about how long it usually takes and if there are any shipping costs?

Your custom t-shirts are shipped via standard USPS mail. You can typically expect your order to arrive within 5-7 business days from the time of shipment. Currently, we proudly ship only within the United States. Shipping costs will be calculated at checkout.

What should customers do if they want to return or exchange a t-shirt? Are there any specific rules or deadlines they need to keep in mind?

Since every Ricks Cool Cloth t-shirt is custom-made specifically for your order, we do not accept returns or exchanges. Our commitment is to work with you throughout the ordering process to ensure you are completely happy with your design and specifications before production.

Since your t-shirts are customizable, are there any different rules for returns or exchanges on custom-made items compared to standard ones?

Yes, as stated above, our policy for custom-made items means we do not accept exchanges or returns. This ensures that each unique shirt is crafted exclusively for its intended owner based on their selections. We focus on precision and confirmation during the design phase.

What's the most important thing you want customers to feel or understand when they read your shipping and returns information?